Orders received before 2pm are normally despatched the same day. Orders that include custom engraving are usually despatched the following day.
UK deliveries are despatched by Royal Mail. Delivery time is normally 2-3 business days. Overseas deliveries are by airmail. Delivery to Western Europe is normally within three working days, Eastern Europe five working days, and delivery to the rest of the world seven working days.
We want you to be completely satisfied with your purchase. Please let us know if you are not entirely satisfied with our products or our service, so that we can rectify the situation.
If you are not completely satisfied with any item you ordered, you can return it, if possible in the original packaging, within 14 days of the date of receipt and we will refund your money or send you a replacement - no questions asked. You will be responsible for the cost of returning the goods to us. Please note we are only able to accept items that have not been altered or used.
If you have a query about returning goods, contact us by email.
If the product is damaged in any way or has become broken in transit, contact us by email.
Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.